🔁 Refund & Return Policy – Warmiva

🔁 Refund & Return Policy – Warmiva
At Warmiva, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
📅 Return Window
You may request a return within 14 days of receiving your order.
✅ Eligibility for Returns
To be eligible for a return:
The item must be unused and in the same condition you received it
The item must be in its original packaging
Proof of purchase (order number or receipt) is required
❌ Non-Returnable Items
We do not accept returns for:
Used or damaged items (not caused by us)
Items returned without original packaging
Clearance or final sale items (if applicable)
📦 Return Process
To start a return:
Contact us at support@warmiva.com
Provide your order number and reason for return
Our team will guide you through the return instructions
⚠️ Do not send items back without contacting us first.
💰 Refunds
Once we receive and inspect your return:
Approved refunds will be processed to your original payment method
Refunds may take 5–10 business days to appear depending on your bank or provider
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees (if any) are non-refundable
⚠️ Damaged or Incorrect Items
If you received a damaged or wrong item:
Contact us within 48 hours of delivery
Include photos of the issue
We will offer a replacement or full refund
⏳ Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your card provider